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Privacy Policy for Your jempolhoki Account

Our Privacy Policy explains how jempolhoki handles the details you provide when you create an account, verify your phone, sign in from a mobile device, or use DANA…

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jempolhoki Privacy Policy for Your jempolhoki Account
HELP WITH RECORDS

Support Paths for Privacy Policy Requests

A clear contact route helps when you want to ask what we hold, correct an account detail, or understand a payment record.

Account support Use the support path beside your account access when you need a copy, correction, or explanation of personal data. We may confirm your phone number and account details before discussing records linked to DANA, OVO, GoPay, or QRIS.
Payment receipt help Send the payment reference shown on your receipt when a wallet status needs checking. We use the reference to locate the relevant transaction record, while keeping unrelated account details outside the request.
Access questions If the policy page or account route does not open on your phone, contact support through the available account channel. Tell us your device path and the page step that stopped, without sending a password or security code.
HANDLING YOUR DATA

What jempolhoki Does With Account Details

We handle personal data for practical account purposes: creating access, checking phone verification, processing support requests, and matching payment references to the correct account.

Account creation

When you open an account, we collect the details needed to create your access path and confirm the phone number you provide. This helps us distinguish your account from another person using the same device or payment reference.

Device records

A sign-in from a phone or desktop can produce technical records such as browser type, device path, and connection time. We use these details to investigate access problems and identify activity that does not match your normal account pattern.

Cookie choices

Cookies can help keep your account route working and remember necessary page settings. Your browser controls whether optional cookies are stored, while required cookies may remain needed for sign-in, security checks, and movement between account pages.

Payment matching

A DANA, OVO, GoPay, QRIS, bank transfer, or virtual account reference can be used to match a receipt with your account status. We do not ask you to place a password, PIN, or security code inside a support message.

Security checks

Phone verification and account checks help us confirm that a request comes from the account holder. If you ask about private records, we may request a matching account step before changing details or disclosing account-linked data.

Retention and changes

We keep records for the period needed for account operation, security checks, support history, and applicable legal duties. You can contact us to ask about stored data, request a correction, or ask whether a record can be removed.

Privacy Policy Questions From Indonesia

These Privacy Policy answers cover the account actions you are most likely to take before opening access or contacting us. They explain what may be collected, how wallet references are used, what happens on a mobile device, and how to request a change. If your question involves eligibility or access, that outcome depends on local law and the route available to your account.

It covers account details, phone verification, device and browser records, cookies, support messages, and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer, or virtual account activity. It also explains retention, security checks, access requests, and how to ask us for a correction.

We use your phone number to create and verify your account access, help identify the correct account during support, and reduce confusion when a payment reference is checked. We may ask for a matching account step before discussing private details linked to that number.

Yes. The Privacy Policy covers payment references and status details connected with DANA and QRIS, as well as OVO, GoPay, bank transfer, and virtual account routes. We use those records to match a receipt or investigate a status question, not as public profile content.

When you sign in from a phone or desktop, technical records may include browser type, device path, connection time, and security events. These details help us diagnose a blocked account route or investigate unusual access. They do not replace your password or phone verification.

Contact us through the account support path and state which detail appears wrong. Include the account phone number or relevant reference, but never send a password, PIN, or security code. We may verify your account before changing information or confirming what we hold.

We retain personal data for the time needed to operate account access, complete security and support checks, handle payment references, and meet applicable legal duties. The period can differ by record type. You can ask support which retention rule applies to your request.

You can open this Privacy Policy from the policy area linked to the account and support route. It is intended for the Indonesia service path where local law permits. If the page does not load on your device, tell support which sign-in step you reached.

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